Update by user Jul 10, 2012
Since Pissed Consumer does not offer the option to delete reviews I would like to follow up and say that Lorne has contacted me personally to rectify this problem. We have come to an agreement and the issue is resolved.
He was polite and fair and I do recommend dealing with LW Automotive and dealing with Lorne personally, he will fix any problems that occur. There were some rough patches and our issue was different than most but everyone that I have seen are satisfied with their business.
Original review posted by user Jun 21, 2012
Let's start off by saying this is the worst experience I have ever had with a company ever. Period. No contest. I would rather deal with Satan himself selling me a vehicle then deal with this small independent LLC dealer. The nightmare starts off when we are seeking a car. We looked online and saw a few decent reviews for this small dealership in Wexford, PA. Also known as LW Automotive. We found a Audi A6 2.7 Turbo Quattro for $7500. A little above blue book value but a decent deal. They also said they do a state inspection, emission test, and replace all normal wear and tear. I swear they have their own mechanics do the state inspection and pass anything. I've seen it a million times. In this case they said they replace the brake pads and timing belt. We called and said we were interested. They said someone was looking at it as well and they may buy it but I could put a down deposit on it and they will hold it. Whether that was true or not, I will never know. I was pretty interested, so I did it. We had to be to work the day we were coming down so we scheduled to meet them around 11:00 AM. We made the hour long venture down to Wexford, PA. Nearing LW Automotive there was a plethora of dealerships, which I now wish I would have went to. Finally we get to this small god forsaken lot not even comparative to any nearby dealers, but hopes were high since we found a good deal. We come to find out that he wasn't expecting us until noon, which is an hour after our scheduled time so the car was not clean and we had to wait about 30 minutes for them to finish washing the outside of the car. Mind you the inside was still not even close to clean after they were done. I have done better detailing in 5 minutes. Puncuality is a big thing in a business. Be on time. Because of that, we were late for work. We purchased the basic PowerTrain warranty. We figured we mine as well be covered for the major problems since the car is old. Finally after sitting there for about an hour we get the car and drive off the lot. Halfway getting home, the check engine light comes on, it stayed on for about 10 minutes and then goes off. I call LW Automotive and got the receptionist which must have have down syndrome because he has no idea what's going on ever and he brushed it off and said to get it checked and then let them know what the problem is. At that point I wish I would have just turned around and returned the car because the next few months are nothing less than ***. After we get it home we take it to advanced auto, where they tell us it is an oxygen sensor. Mind you it was the first day we bought it. Any other dealer would tell you to bring the car back and they will check it since the check engine light came on the very first day we got the car or at least cover that and fix it. I also come to find out that they did not refund the down deposit and it took them a week to refund it. About 1-2 weeks later the car starts making a uncontrollable shaking. We take it to advanced auto and they tell us that it is a spark plug mis-firing. I call LW automotive again and they still will not change the spark plugs or do anything without us paying full price. We decide to try and get a local friend that is a mechanic to change the spark plugs. We get the spark plugs recommended by auto zone. After changing the spark plugs, the car was still shaking and they were mis-firing. We had to do something, so after calling LW automotive and arguing with Ralph he said to bring it there so they can make a diagnosis and they will see what they can do. We did not drive the car until we took the car back to LW automotive just in case. We don't want anything thing else to break. We make the hour long drive to get there and drop the car off. We get a call a few days later and their mechanic is saying because we change the spark plugs and they were the wrong spark plugs the catalytic converter needs replaced and also that the battery is completely shot. Let me ask you a question. A riddle of sorts. If you know anything about cars you will know the answer. If one would change the spark plugs of a vehicle and put in the wrong spark plugs would that completely irreparabley damage a catalytic converter? The answer to that riddle is, no. Even Audi customer service and multiple Audi dealers said the same thing. That is not possible, the catalytic converter would have been bad beforehand. Not according to LW's "top notch" mechanics. How can a mechanic disagree with the makers the car? So, the mechanic either is lying or has no idea what he's doing. The battery was also dead which they admitted was shot because they had the car on the lot so long that they just ran it till it's last breath. Anyway, they "cut us a deal" and say they will replace the battery with a new battery and charge us for the parts but only half for the labor. I want to remind you this is 2 weeks after we bought this car. That is ridiculous. After a heated argument I just said "fine" do it. When we come to pick up the car Lorne Farone is there and apologizes and gives us his card to contact him, which does not have his number it has LW automotive's number. I already have that number obviously. Why would I need that? Everytime I call I get a argumentative receptionist that things he owns the business. We get the car back and everything seems fine until 2 months later. The car is doing the exact same thing it was before it was fixed. The car won't start and the car is shaking horribly. We find out they put in the cheapest possible used battery that you can have in a vehicle instead of a new battery like they said. Then they state that it is the other catalytic converter that is bad. They made this diagnosis without even seeing the car on the phone. How could they possibly know that unless they knew the other catalytic converter was going out when they fixed the car. Even more curious every mechanic I have asked says, you want to change both catalytic converters at the same time not just one. The Audi A6 has 4 so they would have cahnge 2 in the process of fixing the car correctly. We then come to find on the internet at http://www.pissedconsumer.com/ and google reviews that a customer had a similar problem. http://lw-automotive.pissedconsumer.com/l-w-automotive-wexford-pa-201206****5212.html. In this post Lorne Farone clearly states, "Then a week or so went by and he left a bad review. I then called him again and told him to bring the car back for a full refund." and also " Long story short if you aren't happy with your purchase at LW automotive we will offer you a full refund. ". Why was I not offered a refund? It is basically the EXACT same case. I would have taken a refund in a heartbeat instead of having to deal with this. I call and get the guy receptionist, which seriously is the rudest person I have ever met and makes decisions for the owner. He tells me Lorne Farone is not in but he will be back in 1 hour. I call back in an hour and he says well Lorne is actually out of town. Side note: Why would you lie to me?. He then says Ralph (the other owner) will be in, in a half hour. He wants me to explain the problem and he could help me. I explain it and he immediately says, that's ridiculous we will not offer you a refund. Says that I am being ridiculous after I say I am going to take this to small claims court. What I need to do is look into Lemon Law because this is a textbook case. The front desk receptionist is by far the worst person I've ever dealt with a company and I've talked to ALOT of representatives representing the company they work for. How can this dealer be reputable if they do not honor what they say in writing? So LW Automotive will offer to buy back the vehicle for some customer's but not all of them? Bottom line, LW Automotive are extremely unprofessional, LIE, and don't back up anything they say. Lorne Farone, own up and practice your so called "customer satisfaction" and take back your vehicle so we can both go on with our lives.